Who we are
DROLLY LLC operates the RentMe Orlando car-rental brand. In this policy, “RentMe Orlando,” “RentMe,” “we,” “us,” and “our” refer to DROLLY LLC. This policy applies to information collected through this website and related customer-service interactions.
1. Information we collect
Information you provide
When you request a booking or contact us, we may collect your name, email address, phone number, address, driver-license number, rental dates and locations, vehicle selection, insurance choice, payment-method preference, rental-purpose answers, special requests, and other information you submit.
The current website form collects a driver-license number, but it does not request a license photograph or scan, date of birth, license expiration date, or issuing state or country. Driver-license information is used to evaluate rental eligibility, verify identity, prepare and administer rental agreements, prevent fraud, and meet legal or insurance requirements.
Booking and transaction information
We create and retain booking references, access credentials for private confirmation links, rental pricing, deposits, fees, booking status, cancellation requests, and related customer-service records. Payment-method preference does not mean that this website collects a complete card number.
Information collected automatically
When you visit, we and our service providers may receive device and browser details, IP-derived location, pages viewed, referring pages, interactions, session information, performance data, advertising identifiers, and cookie or similar-storage identifiers.
Sources of information
We collect information directly from customers and authorized drivers, automatically from website visitors and their devices, and from analytics, advertising, security, and referral sources. If you contact or book through another platform or business partner, we may receive the information needed to respond to or administer that request.
2. How we use information
- Process, review, confirm, modify, and support rental requests.
- Communicate booking details, secure confirmation links, policy updates, and customer-service responses.
- Calculate rental charges, insurance fees, deposits, and other selected charges.
- Verify requests, prevent fraud and abuse, secure the website, and enforce rate limits.
- Understand website usage, diagnose problems, and improve our services.
- Measure advertising performance and booking conversions.
- Comply with legal obligations and protect our customers, business, and property.
5. Retention and security
We retain information for as long as reasonably necessary to provide rental services, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal obligations. We determine retention periods based on the duration of the customer relationship, applicable limitation periods, tax and accounting rules, rental and insurance requirements, fraud-prevention needs, dispute history, and other legal obligations.
We use access controls, restricted administrative access, encrypted connections, provider-managed security controls, and other safeguards appropriate to the information we maintain. No online transmission or storage system can be guaranteed completely secure. Keep private booking links confidential and contact us if you believe one has been exposed.
6. Your privacy choices and rights
Depending on where you live and subject to applicable exceptions, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to or limit certain processing and advertising uses.
To submit a privacy request, email us using the address below. We may need to verify your identity and request details before responding. Authorized agents may be required to provide proof of authority. We will respond within the period required by applicable law.
Some information may be retained or withheld where necessary to complete a transaction, comply with law, protect legal rights, prevent fraud, maintain security, or satisfy recordkeeping obligations. If applicable law provides a right to appeal our response, you may appeal by replying to our decision or emailing us with “Privacy Appeal” in the subject line.
7. Children’s privacy
Our rental services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. The primary driver must be over 21. Contact us if you believe a child provided personal information.
8. External services and policy updates
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We may update this policy as our services or legal obligations change. The “Last updated” date identifies the latest revision.
9. Contact us
Questions or privacy requests can be directed to: