Policy overview
48+ hours before pickup
Eligible website bookings may be cancelled without a cancellation fee when the request is submitted and approved at least 48 hours before the scheduled pickup.
Less than 48 hours
Online cancellation is unavailable. Contact RentMe Orlando promptly so the team can review the booking and available options.
1. Free-cancellation window
A pending or confirmed website booking is eligible for free cancellation when a valid cancellation request is submitted at least 48 hours before the scheduled pickup time and RentMe Orlando confirms the cancellation.
The online system measures the 48-hour period from the start of the scheduled pickup date shown in the booking. Vehicle-specific, promotional, partner, replacement, or separately negotiated reservations may have additional terms disclosed before acceptance.
2. How to request cancellation
- Open the My Bookings page or select Manage Bookings from Settings in the website header.
- Enter the booking reference and the email address used for the booking.
- Find the eligible booking and select Request cancellation.
- Complete human verification when requested and submit the request again.
You may also contact us at ask.rentme@gmail.com. Include the booking reference, customer name, scheduled pickup date, and a callback number. Do not email driver-license images or payment-card details.
3. A request is not an immediate cancellation
Submitting a cancellation request does not immediately cancel the reservation. The booking remains active until RentMe Orlando reviews and confirms the cancellation. Keep the cancellation confirmation for your records.
If you do not receive confirmation, contact us before the scheduled pickup. An automated submission message or delivery receipt only confirms that the request was received, not that cancellation was completed.
4. Requests inside 48 hours and no-shows
Cancellation requests made less than 48 hours before pickup cannot be submitted through the online booking-management tool. Contact RentMe Orlando as soon as possible. Approval, rescheduling, credits, refunds, and any applicable charges will depend on vehicle commitments, costs already incurred, the final rental agreement, and applicable law.
Failure to arrive, provide required documents, complete required payment arrangements, or contact us may be treated as a no-show. A no-show is not automatically eligible for free cancellation, and the vehicle may be released to another customer.
5. Refunds
If an approved cancellation requires a refund, it will generally be returned using the original payment method when practical. Processing time depends on the payment provider or financial institution. Authorized, nonrefundable, or already-incurred amounts may be deducted where permitted by the applicable agreement and law.
If RentMe Orlando cancels because a vehicle cannot be provided and no acceptable alternative is agreed upon, amounts paid specifically for that unavailable rental will be refunded.
6. Modifications and rental extensions
Changing dates, locations, vehicle class, insurance, intended use, or authorized drivers is a modification rather than a cancellation. Modifications require approval and may change availability, rates, fees, or deposits.
Once a rental has started, keeping the vehicle beyond the authorized return time requires an approved extension. Cancelling a booking does not authorize continued possession of a vehicle. Review our late-return terms for additional information.