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RentMe Orlando support

How can we help?

Find booking tools, rental policies, and answers to common questions. If you still need help, contact our team directly.

Common questions

Answers before you contact us

These answers summarize the current website process. The signed vehicle-specific rental agreement controls the final rental.

Protect sensitive information

Do not email complete card details, security codes, passwords, or driver-license images.

Is an online booking automatically accepted?

No. Submitting the form creates a booking request and reference. Vehicle availability, driver eligibility, documents, payment arrangements, and RentMe Orlando’s approval must still be confirmed.

What do I need to pick up a vehicle?

The primary driver must be over 21 and present a current valid driver’s license and any other identification, insurance, or payment documentation requested for the rental. Only drivers approved in the final agreement may operate the vehicle.

When and how do I pay?

The booking form records a preferred payment method but does not collect a complete card number or complete a charge. RentMe Orlando confirms payment or authorization instructions separately before or at pickup.

How much is the security deposit?

The base security deposit depends on the selected vehicle class and may range from $200 to $600. The applicable base deposit is doubled when the vehicle will be driven outside Florida.

Can I change my dates, vehicle, or pickup location?

You may request a modification, but it is not effective until approved. Availability, rental rates, deposits, insurance charges, and other amounts may change with the revised booking.

How do I request a cancellation?

Find the booking using its reference and matching email, then select Request cancellation if the booking is eligible. The booking remains active until RentMe Orlando confirms the cancellation.

What should I do if I need the vehicle longer?

Contact RentMe Orlando and receive approval before the authorized return time. Continued possession without approval is not an extension and may result in rental charges, late fees, and lawful recovery action.

Can I drive outside Florida or use the vehicle for ride-share work?

These uses must be disclosed and approved. Out-of-state driving doubles the applicable base deposit, and the website currently adds $20 per rental day when ride-share use is selected.

Before pickup

Confirm the assigned vehicle, location, time, required documents, payment arrangements, and deposit before arriving.

Read Rental Terms →

During your rental

Contact us promptly about extensions, warning lights, damage, collisions, theft, citations, or other urgent rental issues.

Call +1 (407) 477-4444

After return

Questions about final charges, refunds, the return inspection, or the security deposit? Include your booking reference when contacting us.

Email support →

Still need help?

Talk with RentMe Orlando

For an existing rental or booking, have your booking reference ready so our team can locate it quickly.